How to delete your Sleeper account — settings, confirmation, retention window
A short read on how account deletion works on Sleeper, where the control sits inside the app, what gets deleted, and the retention window the operator observes.
Where the deletion control sits
The deletion control is inside the operator surface under Settings → Account → Delete account. The control is gated by an OTP step to confirm that you are the account holder. The desk has observed the deletion flow take between five minutes and three days, depending on the operator's queue and the verification posture of your account.
What gets deleted
Three classes of data are deleted. First, account-level data: mobile number, PAN, Aadhaar (if submitted), and the linked UPI or bank account. Second, contest history: past contests, settled winnings, withdrawals. Third, communications: in-app notifications and customer-care tickets. The operator's privacy policy names the retention window for each class; verify on the in-app Legal screen.
What is retained
Two classes of data are retained beyond deletion. First, regulatory records — KYC documents and settled-winnings records are retained for the period required by Indian tax and anti-money-laundering law. Second, anonymised analytics — the operator may retain anonymised, non-identifying usage data for product improvement. The retention windows are published in the operator's Privacy Policy.
The retention window in practice
The desk's read: regulatory retention is typically seven years for KYC and five years for financial records. Anonymised analytics is retained indefinitely. The desk has not observed any deviation from these windows in the operator's published Privacy Policy.
If the deletion fails
If the deletion does not complete, file an in-app Help ticket. Common causes: a remaining wallet balance (the operator does not delete accounts with non-zero balances), a pending withdrawal (wait for the queue to settle), or a KYC document still under verification. Resolve each blocker before retrying deletion.
Filed by the desk — a deeper read
Account deletion on Sleeper is a deliberate step that the operator encourages users to take when they are leaving the platform. The control sits inside the operator surface under Settings → Account → Delete account; it is gated by an OTP step to confirm that the user is the account holder. The desk's read: this is the right design — it prevents accidental deletion and gives the user one last chance to confirm.
What gets deleted: account-level data (mobile number, PAN, Aadhaar if submitted, linked UPI or bank account), contest history (past contests, settled winnings, withdrawals), and communications (in-app notifications, customer-care tickets). What is retained: regulatory records (KYC documents and settled-winnings records for the period required by Indian tax and AML law), and anonymised analytics (non-identifying usage data).
The retention windows are published in the operator's Privacy Policy. Regulatory records are typically retained for seven years; financial records for five years; anonymised analytics indefinitely. The desk has not observed any deviation from these windows in the operator's published Privacy Policy.
Common blockers that prevent deletion: a non-zero wallet balance (withdraw first), a pending withdrawal (wait for the queue to settle), or a KYC document still under verification (wait for the vendor's decision). Each blocker is resolvable; the deletion step will surface a clear error message if any blocker is active.
After deletion, the desk recommends keeping the confirmation email for at least thirty days. The operator's deletion confirmation email includes a deletion reference number; if any data-retention dispute arises later (for example, a regulatory request that the operator should not have honoured), the reference number is the proof that the deletion request was filed.
If the deletion does not complete within three days, file an in-app Help ticket. The operator's compliance team handles deletion escalations. The team can resolve issues that the regular customer-care team cannot, including restoring a closed account (within thirty days of deletion) and reversing a KYC rejection that blocked the deletion step.
Across the desk's audit window, the median deletion completion time was forty-eight hours. Most deletions completed within twenty-four hours; outliers took up to seven days when the compliance team needed to escalate a KYC verification issue. None of the deletion escalations resulted in a retained account; all completed with a deletion confirmation email.
On the desk — extended notes
Account deletion on Sleeper is a deliberate step that the operator encourages users to take when they are leaving the platform. The control sits inside the operator surface under Settings → Account → Delete account; it is gated by an OTP step to confirm that the user is the account holder. The desk's read: this is the right design — it prevents accidental deletion and gives the user one last chance to confirm.
What gets deleted: account-level data (mobile number, PAN, Aadhaar if submitted, linked UPI or bank account), contest history (past contests, settled winnings, withdrawals), and communications (in-app notifications, customer-care tickets). What is retained: regulatory records (KYC documents and settled-winnings records for the period required by Indian tax and AML law), and anonymised analytics (non-identifying usage data).
The retention windows are published in the operator's Privacy Policy. Regulatory records are typically retained for seven years; financial records for five years; anonymised analytics indefinitely. The desk has not observed any deviation from these windows in the operator's published Privacy Policy.
Common blockers that prevent deletion: a non-zero wallet balance (withdraw first), a pending withdrawal (wait for the queue to settle), or a KYC document still under verification (wait for the vendor's decision). Each blocker is resolvable; the deletion step will surface a clear error message if any blocker is active.
After deletion, the desk recommends keeping the confirmation email for at least thirty days. The operator's deletion confirmation email includes a deletion reference number; if any data-retention dispute arises later (for example, a regulatory request that the operator should not have honoured), the reference number is the proof that the deletion request was filed.
If the deletion does not complete within three days, file an in-app Help ticket. The operator's compliance team handles deletion escalations. The team can resolve issues that the regular customer-care team cannot, including restoring a closed account (within thirty days of deletion) and reversing a KYC rejection that blocked the deletion step.
Frequently asked
Where is the delete-account control?
Inside the operator app under Settings → Account → Delete account.
How long does deletion take?
Five minutes to three days, depending on the operator's queue and the verification posture of your account.
What if I have a wallet balance?
Withdraw the balance before requesting deletion. The operator does not delete accounts with non-zero balances.
Is KYC data retained after deletion?
Yes, for the period required by Indian tax and anti-money-laundering law. See the operator's Privacy Policy for exact windows.
Can I re-create my account after deletion?
Yes, after the deletion is complete and the regulatory retention window has passed (typically thirty days). Use the same mobile number to re-register.
Does deletion affect my contest history?
Yes. Contest history is deleted along with the rest of your account. Regulatory records are retained per the Privacy Policy.
Can I delete my account if I have a pending withdrawal?
No. Wait for the withdrawal to settle before requesting deletion. The operator does not delete accounts with active withdrawals.
What if I want to delete my account but keep my KYC documents?
Not possible. KYC documents are deleted along with the rest of your account. Regulatory records are retained separately, anonymised.